Delete your account & data

Last updated 16 October 2026. Service provider: Quiet North, Inc. This is an English translation of the Finnish original; if the versions differ, the Finnish version applies.

You can permanently delete your Espero account and the data linked to it. You do not need to keep the app to do so.

In the app

1. Open Settings.
2. Choose Delete account. You see what you will lose.
3. Confirm by tapping the button again. Deletion starts immediately.

By email

If you cannot access the app, write to hello@espero.live, preferably from your account email, with enough detail to identify your account. We verify ownership of the account before deleting it.

What is deleted

• Your profile: name, username, bio, profile picture and language, together with the contact details, friends, followers and blocks linked to the account.
• Group memberships, device and notification data, sign-in and session data, and call history. Personal live-mode speech data is deleted.
• Own Voice: the voice model and the speech generated with it. We also ask our speech technology service to delete the voice model, and the request is repeated until the deletion succeeds.
• The link between a subscription and your account, bought AI minutes, and the organizer workspace, translation hours, usage history and orders. Unused AI minutes, translation hours and gift hours are lost. Recurring subscriptions made through Stripe are cancelled.
• Your Saved Messages, help-chat messages, stories (including highlights), the feedback you sent, your event registrations, access grants, your listener data from events and your event feedback.

Deleting your account does not cancel an App Store or Google Play subscription. Cancel it in the store's settings. If you have unused bought translation hours, contact us before deleting.

What may remain, and for how long

• Shared conversations: messages and media you delivered to others remain in their conversations. A deleted profile can no longer be opened.
• Event captions: the captions of events you hosted are deleted 30 days after the broadcast started.
• Username: your username is reserved for 30 days so that nobody else can take it immediately.
• Trial record: if you redeemed the events trial, we keep for 12 months an identifier that prevents redeeming the trial again. No email address or profile is attached to it.
• Reports and translation feedback: reports you filed and reports about you, and data related to translation feedback, remain for as long as they are needed to investigate abuse and check translation quality.
• Records required by law: for example invoices and accounting records are kept for the period required by law. Apple, Google, Stripe and Link keep their own purchase records.
• Backups: data may persist in backups until those backups rotate out, after which it is gone.

Deletion is permanent and cannot be undone. For more, see the Privacy Policy.

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