Community Guidelines & Acceptable Use

Last updated: 4 July 2026

Espero exists to help people understand each other across languages. These Community Guidelines are part of our Terms of Service and apply to everyone who uses Espero. By using Espero — and in particular by making your profile public — you agree to follow them.

We want Espero to be a welcoming place, so we ask everyone to use good judgement and treat others with respect. If content or behaviour breaks these guidelines, we may take action, including removing content, limiting features, or suspending or terminating an account. You can report or block anyone at any time.

What is not allowed

Child safety — zero tolerance. Child sexual abuse material (CSAM) or any sexualisation of minors is forbidden. We remove it, terminate the account, and report it to the relevant authorities (such as NCMEC) as required by law.
Illegal activity — don't use Espero to commit crimes, sell illegal goods, or facilitate terrorism or violence.
Harassment & hate — no bullying, threats, stalking, or attacks on people based on protected characteristics.
Non-consensual & sexual content — no sharing intimate images without consent, and no sexual content involving minors (see above).
Spam, scams & impersonation — no bulk unsolicited messaging, fraud, phishing, or pretending to be someone you are not.
Malware & abuse of the service — don't distribute malware, or attack, overload, scrape or reverse-engineer Espero.

These examples aren't exhaustive. We may also act on other content or conduct that we reasonably consider harmful, abusive, or unlawful.

How we keep Espero safe

For content that people can share with others, Espero provides:

Report — messages, stories and users can be reported in the app, and reports reach our team.
Block — you can block any user; a blocked user can't contact you.
Removal & enforcement — we review reports of objectionable content and aim to act quickly; for the most serious content we work to remove it and remove the responsible user without undue delay.
Filtering — where it is technically possible (in cloud chats), we work to filter and reduce objectionable content.
Contact — reach our safety team at safety@espero.live.

These tools help us keep Espero safe, but we can't promise to detect or prevent every violation, and providing them doesn't make us responsible for content that people create or share.

Enforcement

Enforcement is at our reasonable discretion. Depending on the situation we may remove content, limit or disable features, or suspend or terminate accounts, and we may act without prior notice where we consider it appropriate — for example, for serious or repeated violations, or where required by law. Nothing here obliges us to take any particular action in any particular case.

Reporting an emergency

If someone is in immediate danger, contact your local emergency number first. For urgent safety issues on Espero, email safety@espero.live with “URGENT” in the subject.

Appeals

If we act on your account and you believe it was a mistake, you can appeal by replying to our notice or emailing safety@espero.live. We'll take a reasonable look, though we can't guarantee a particular outcome.

Changes

We may update these guidelines from time to time. If we do, we'll change the date above, and your continued use of Espero means you accept the updated version.

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