Community Guidelines & Acceptable Use

Last updated 16 October 2026. This is an English translation of the Finnish original; if the versions differ, the Finnish version applies.

Espero helps people understand each other across languages. These guidelines are part of our Terms of Service and apply to everyone who uses Espero. By using Espero, and in particular by making your profile or stories public, you agree to follow them.

Treat others with respect and use good judgement. If content or behaviour breaks these guidelines, we may remove content, limit features, or suspend or terminate an account. You can report or block any user at any time.

What is not allowed

• Child safety: child sexual abuse material and any sexualisation of minors are forbidden. We remove the material, close the account and report to the competent authorities, such as NCMEC, as required by law.
• Illegal activity: crimes, selling illegal goods, and promoting terrorism or violence.
• Harassment and hate: bullying, threats, stalking, and attacks on people based on protected characteristics.
• Non-consensual sexual content: sharing intimate images without consent, and sexual content involving minors.
• Spam, scams and impersonation: unsolicited bulk messaging, fraud, phishing, and pretending to be someone you are not.
• Infringing others' rights: for example sharing or captioning copyrighted content, such as song lyrics, without the right to do so.
• Malware and abuse of the service: distributing malware, attacking, overloading, scraping or reverse-engineering the service.

This list is not exhaustive. We may also act on other conduct that we reasonably consider harmful, abusive or unlawful.

Safety tools

• Report: messages, users, groups and stories can be reported in the app. Reports are handled by our team.
• Block: a blocked user cannot contact you.
• Removal: we handle reports and act without undue delay. For the most serious content we remove the content and the responsible user.
• Automated checks: we do not read or filter private conversations. We review only the messages a user sends to us as a report or as translation feedback. We automatically block clearly offensive and misleading usernames. We act on other content on the basis of reports.
• Contact: hello@espero.live.

We cannot guarantee that every violation is detected or prevented. Providing these tools does not make us responsible for content that users create or share.

Reporting illegal content

You can report content you consider illegal in the app (Report) or by email to hello@espero.live, also without an Espero account. In your notice, say why you consider the content illegal; give its exact location, for example a link or the identifier of the message, user, group or event; give your name and email address (except for reports of child sexual abuse); and confirm that the information is accurate to the best of your knowledge. When a notice includes an email address, we confirm receipt without delay and tell you our decision and how you can contest it. Notices are handled by our team; no automated decisions are made.

When we restrict content or an account

We apply these rules diligently, objectively and proportionately. When we remove content, limit features, or suspend or close an account, we tell you what we restricted, the facts and the rule or law the decision is based on, whether automated means were used in the decision, and how you can contest it. For serious or repeated violations, or where the law requires, we may act without prior notice.

Emergencies

If someone is in immediate danger, contact your local emergency number first. For urgent safety issues on Espero, email hello@espero.live with "URGENT" in the subject.

Appeals

If you believe a decision about your content or account was wrong, reply to our notice or email hello@espero.live. We will review the matter again and tell you the outcome. You may also take the matter to court.

Changes

We may update these guidelines. The date above changes, and we announce material changes as described in section 13 of the Terms of Service.

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